Returns and Refunds

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Returns and Refunds
RETURN POLICY

1. Product is eligible for replacement of item that is priced at an equal or higher value, otherwise store credit and it’s subject to management approval.

2. Exchange of product is granted for 1 time only, & it can only be done at our store – located at Lot 2.69.03, Level 2, Pavilion Kuala Lumpur.

*Due to CMCO, exchange of product can be done without presenting at store but must notify us (through social media or email us at [email protected]) for us to make the best possible arrangement. 

3. You are required to notify us (through social media or email us at [email protected]) before any exchange / return and it should be done within 7 days after you’ve received your item(s).

*Due to CMCO, exchange / return of product has been extended to 14 days after you’ve received your item(s). 

*Sale items are not exchangeable nor refundable.

4. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly.

5. Any excess payment due to exchange of product is required to be paid using the payment method available on website. No cash will be refunded for any unused balance from the store credit.

6. Archi Luxury reserves the right, at its sole discretion to modify the terms & conditions at any time without prior notice.

REFUND POLICY

Once the product has been successfully shipped, no refunds are allowed.

FAULTY PRODUCTS

All Product information and materials posted on Archi Luxury website are provided ‘as it is’ and provided without warranties express, implied or otherwise howsoever arising. Products shown on website might slightly differ from the actual package received. All products shipped out are deemed in a good condition and thus, refunding or exchange is only allowed depending on Archi Luxury’s sole discretion.

MISTAKEN OF ORDERS

In any scenarios, if there is a mistake made by our side once you have received the package; please email us at [email protected] Depending on the issues, Archi Luxury has the right to suspend any transaction upon sole discretion.

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